Melyuna Child Safety Standards
Data controller: Ramazan Karayıldız
Child safety point of contact: support@melyuna.com
Version: 2.0
Melyuna is a dating, friendship and language-exchange app exclusively for adults aged 18 and over. We maintain a zero-tolerance policy toward child sexual abuse and exploitation (CSAE). This document sets out our standards in this area and how we detect and respond to violations.
1. Strictly Prohibited
The following are prohibited regardless of intent and result in permanent termination of the account:
- Child sexual abuse material (CSAM) — creating, sharing, soliciting, possessing, or linking to it;
- Sexualized communication with a minor, grooming, deception, or attempting to arrange a meeting;
- Sharing photos, videos, or identifying information of a minor;
- Sexualization of children — whether real, drawn, animated, or generated by artificial intelligence;
- Any use or attempted use of the app by a person under 18.
These acts are also crimes and are reported to the competent authorities as required by applicable law.
2. Age Policy
Date of birth is required at registration. The date picker does not allow a date under 18 to be selected, and this is additionally verified server-side. Accounts found to belong to anyone under 18 are terminated immediately.
Users are responsible for the accuracy of their stated age. Misstating your age is grounds for permanent termination of the account. We are aware that an age gate alone is not sufficient, which is why we also operate the detection and reporting mechanisms described below.
3. How to Report
In the app: You can report any profile, message, or content using the "Report" option. *"Underage / child safety"* appears at the top of the list of reporting reasons and is offered in every interface language the app supports.
Directly to us: For urgent child-safety matters, write to support@melyuna.com. Child-safety reports sent to this address are prioritized.
To the authorities:
If you believe a child is in immediate danger, call your local emergency number first.
4. Detection and Response
Automated pre-screening. Chat messages are automatically screened for content indicating child sexual abuse. We do not treat automated screening as sufficient on its own; user reports and human review matter equally.
When something is detected or reported, we:
- Immediately cut access to the content and suspend the account. No permanent decision is made at this stage.
- Preserve the evidence — we do not delete it. The content is moved to a separate, access-restricted area and kept available to the competent authorities. This record is preserved even if the account is deleted.
- Always leave the permanent decision to a human. The automated system only stops activity; it does not terminate an account. If review shows it was a false alarm, the account is restored and the person is notified.
- Provide a right of appeal. Every suspended or terminated account can appeal from within the app. If the appeal is accepted, the account is reinstated and the person is informed.
- Apply a reporting threshold. Accounts reported by several independent people within a short period are escalated for priority human review. No sanction is applied to the account automatically in this case; the decision is always made by a human.
- Report. We report to the competent authorities as required by applicable law — in Türkiye the Public Prosecutor's Office and İhbarweb, and NCMEC for matters within U.S. scope.
5. Additional Measures
- The app is rated 18+ and contains no content, advertising, or features directed at children.
- Every user can block anyone with a single tap; a blocked person loses all access.
- Photos shared in chat are not held at a public address; they are stored in an access-restricted bucket and served only to the participants of that conversation through time-limited links.
- In child-safety enforcement we do not disclose to the account holder which specific content was flagged — that information would help a bad actor evade detection.
6. Contact
Our child safety point of contact: support@melyuna.com
Competent authorities, platform providers, civil society organizations, and security researchers may reach us at this address.
*This document applies together with the Privacy Policy, Community Guidelines, and Terms of Use. The Turkish version prevails in case of any discrepancy.*